Privacy Policy

Who we are

S&R Burchills Ltd ("we", "us", "our") is a fresh produce delivery business based in Bristol and serving Nailsea and North Somerset. Our contact address is Unit 88, Wholesale Fruit Market, Albert Crescent, Bristol BS2 0YW. You can reach us at sales@burchills.co.uk or 03300 533741.

What data we collect and why

When you place an order or enquire through our website, we may collect:

• Your name, email address, phone number and delivery address — to fulfil and deliver your order
• Your order history — to provide customer service and process future orders
• Any notes or messages you send us — to respond to your enquiry

We do not use tracking cookies, advertising pixels, or third-party analytics tools on this website. The only cookie this website sets is a strictly necessary session cookie used for staff-only admin access — it is never set on public-facing pages.

How we use your data

• To process and deliver your orders
• To contact you about your orders (delivery confirmation, changes, etc.)
• To respond to your messages and enquiries
• If you have opted in: to send you occasional updates, promotions or seasonal offers by email

Marketing communications

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We do not share your email address with any third party for marketing purposes.

Who we share data with

We do not sell or rent your personal data. We may share it with:

• Payment processors (Stripe) when processing online orders — subject to their own privacy policy
• Our email service provider, if used to send order confirmations or marketing emails you have opted into

How long we keep your data

We keep order and customer data for as long as is necessary to fulfil our service and meet any legal obligations (typically up to 7 years for financial records). You may request deletion of your data at any time for data not required for legal compliance.

Your rights

Under UK GDPR, you have the right to access, correct, delete or restrict the processing of your personal data. To exercise any of these rights, contact us at sales@burchills.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website does not use tracking or analytics cookies. No cookie consent banner is required for strictly necessary cookies. If we introduce analytics or marketing tools in the future, we will update this policy and add appropriate consent mechanisms.

Changes to this policy

We may update this policy from time to time. The date at the top of the page reflects the most recent revision.